For online purchase only :
Good(s) sold are Strictly not refundable nor exchangeable.
Exchange of Products can be arranged under the following reasons:
a. If the products delivered is broken (glass jar); or
b. If the Product is near expiry or expired; or
c. If the Product is different from the Confirmed Order delivered.
*Note : Product for return shall be returned in its complete & original condition, quantity and packaging as it first delivered to the Customer .
Please email us firstname.lastname@example.org with your Name , Phone, Order number with reason of exchange, upon 3 days of receiving the goods. These product(s) (with complete & original packaging) should be delivered back to us within 10 working days from date of delivery.
An exchange may be offered at our discretion and management reserve the right to disallow exchanges based on management's discretion. (Applicable to online purchase only)